Return & Refund Policy

Last Updated: September 8, 2026

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, leaked, or incorrect product, please contact us and we will be happy to assist you.

1. Eligibility for Returns

Due to the nature of our hair oil products and for hygiene and safety reasons, we only accept returns under the following circumstances:

• You received the wrong product.
• The product arrived damaged or leaked.
• The product has a manufacturing defect.
• The product is unused, unopened, and in its original packaging, subject to our approval.

Opened or used hair oil products are not eligible for return or refund due to hygiene reasons.

2. Return Period

You must contact us within 7 days of receiving your order to request a return or report a damaged/incorrect product.

Requests submitted after 7 days may not be accepted.

3. Damaged or Leaked Products

If your product arrives damaged, broken, or leaked, please contact us within 7 days.

Please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A short description of the issue

We may request additional information or photos to verify the issue.

If the damage is confirmed, we may offer a replacement or refund, depending on the situation.

4. Wrong Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange a replacement or provide an appropriate refund.

5. Change of Mind

We do not accept returns simply because you have changed your mind, do not like the fragrance, or no longer want the product after receiving it.

For hygiene reasons, opened or used hair oil cannot be returned.

6. Return Shipping

If the return is due to an error on our part, such as receiving the wrong or damaged product, we will cover the reasonable return/replacement shipping cost.

If a return is approved for an eligible unopened product for another reason, return shipping may be the customer's responsibility.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method.

For Cash on Delivery (COD) orders, we may request your bank/Easypaisa/JazzCash details to process an approved refund.

Please allow reasonable processing time for the refund to appear in your account.

8. Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. If you refuse or fail to accept a shipped COD order, it may be treated as a Return to Origin (RTO) rather than a normal product return.

9. Return to Origin (RTO)

If a customer refuses a COD parcel, provides an incorrect address, or is unavailable to receive the parcel, the order may be returned to us by the courier.

Repeated refusal of COD orders may result in restrictions on future COD orders.

10. How to Request a Return or Refund

To request a return, refund, replacement, or report a damaged product, please contact us through our official customer support channel.

Please include your order number, name, phone number, and photos/videos of the product where applicable.

We will review your request and respond as soon as possible.

11. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

WhatsApp: +92 302 1480464
Gmail: burlyorganics@gmail.com
Burly organics