Shipping policy

Thank you for shopping with Burly Organics. We aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

We may contact you by phone or WhatsApp to confirm your order, particularly for Cash on Delivery (COD) orders.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 2–5 business days, depending on your location and courier service.

Delivery times are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Incorrect or incomplete delivery information
  • Other circumstances beyond our control

Remote or less accessible areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

Any applicable shipping fees are the responsibility of the customer unless a free-shipping offer is specifically stated on our website.

4. Cash on Delivery (COD)

We may offer Cash on Delivery for eligible locations within Pakistan.

For COD orders, the full order amount must be paid to the courier at the time of delivery.

We may contact you to confirm your COD order before dispatch.

5. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and contact number.

Burly Organics is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of incorrect information or failure to receive the parcel, additional shipping charges may apply if the customer requests re-delivery.

6. Failed Delivery and RTO

If a customer refuses to accept a COD order, does not respond to the courier, or is unavailable to receive the parcel after multiple delivery attempts, the parcel may be returned to us as Return to Origin (RTO).

Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

7. Damaged Packages

If your package appears severely damaged, opened, or leaking when delivered, please contact us as soon as possible.

Please provide your order number and clear photos/videos of the package and product so that we can investigate the issue and provide an appropriate solution.

8. Missing or Incorrect Items

If you receive an incorrect or missing item, please contact us within 7 days of delivery.

Please provide your order number and relevant photos/videos. We will review the issue and, if verified, arrange an appropriate replacement or resolution.

9. Lost Packages

If your order appears to be lost during transit, please contact us so that we can coordinate with the courier service and investigate the shipment.

Resolution times may depend on the courier company's investigation process.

10. Delivery Areas

We currently deliver within Pakistan.

Delivery availability may vary depending on the customer's location and courier coverage.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

WhatsApp: +92 302 1480464
Gmail: burlyorganics@gmail.com
Burly Organics

We will be happy to assist you with your order.